The Answers to Your Questions.If you are a new customer, looking to change over from one host to Machfront, then read the step-by-step instructions on the Switch Page. You can also submit questions to our Support Forum. It's an online community of people (including ourselves) who are ready to help. If none of these options works for you, you can also Submit a Question to our staff. We will try to answer you as soon as possible.
Frequently Asked Questions:
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There are many different ways to create a webpage, and their intricacies cannot be explored here. The most basic way to create a webpage is through an editor such as Microsoft Frontpage or Macromedia Dreamweaver. These programs help you create a webpage much in the way that you would make a file in Microsoft Word.
Of course, you can also program your own page in HTML in a simple text editor like Notepad. This method is much more technical, and sometimes more confusing. To research and learn about this more, use resources that are available on the Internet like Webmonkey and see their HTML Basics section.
How do I make a webpage?-
To upload your documents to our server you'll either want to use an FTP program like WS_FTP or AceFTP. Unfortunately these programs can cost money. So you also have two other options. If you are using Microsoft Internet Explorer 5.0 or higher you can use the built in one. All you'll need to do is point your browser to ftp.yourdomain.com.
When you are prompted for the username and password by your FTP program or browser you'll want to use the ones that Machfront provided for you. The Host name/Address is simply your domain name, like www.yourdomain.com, or ftp.yourdomain.com. Once you are logged in, you will be able to upload your own HTML files to our server to the httpdocs folder.
Or you can log into My Account, go to your Domain name, and use the File Manager to upload, delete, move, and even edit files.
How do I upload my webpage?-
Once your account is set up (See this question if you haven't done that yet) you'll simply be able to go to webmail.yourdomain.com and you will go straight to the login screen for your webmail.
How do I use WebMail?-
Technically, you have two passwords if you're a Machfront customer. You have a password to login to My Account, and then you have a separate FTP username and password for each domain name. (If Machfront set your domain name up originally, these will both be the same.)
To change your My Account Password: (Username cannot be changed)
Log in to My Account
Click on the Edit button
Enter a New Password, and then Confirm Password
Click the OK button
To change your FTP Password: (Username cannot be changed)
Log in to My Account
Click on the Domain in which you want to change the FTP username & password.
Click on the Setup button under the hosting category
Enter your New FTP Password and then Confirm Password
Click the OK button
How do I change my password?-
Log in to My Account
Click the Add New Domain button
Enter the domain name to add www.yourdomain.com
Select physical hosting
Enter an FTP login and password
Select all services you want to run on the domain, such as Frontpage, SSL, PHP, etc.
If you are transferring this domain name to MachFront you will need to make sure your DNS servers are pointing to ns.machfront.com and ns2.machfront.com. Do this from within your domain Registrar's administration interface.
How do I add a new domain name?-
Log in to My Account
Click on your Domain Name
Click Report
Click the Traffic button to see your bandwidth usage
From there, you can see HTTP, POP3, FTP, and SMTP statistics. To see more detailed statistics on this bandwidth usage, click the WebStats button from the Report menu.
How do I check my monthly bandwidth usage?-
An secure (SSL) server requires a dedicated IP address for your domain, which will add $2.50/mo to your monthly charges. (If you already have a dedicated IP for anonymous FTP, you do not need another.) Please contact us, if you'd like to proceed with setting up SSL on your website.
How do I set up Secure (SSL) Server?-
An anonymous FTP server requires a dedicated IP address for your domain, which will add $2.50/mo to your monthly charges. (If you already have a dedicated IP for Secure (SSL) Server, you do not need another.) Please contact us , if you'd like to proceed with setting up an anonymous FTP on your website.
How do I set up anonymous FTP?-
Currently, only one FTP login is allowed per domain. Other domain FTP users can be added by adding sub-domains (i.e. subdomain.domain.com) to your current domain(s).
How do I add another FTP login?-
Log in to My Account
Click on your Domain Name
Click Report
Click the Mail button (under services)
To create an email account, just click Add New Mail Name
Specify the email address to add (user@domain.com), and the password.
Check the Mailbox box if you want to create a POP3 account or WebMail account where messages are actually stored, or leave the box unchecked if you want to set up an email address that forwards to another address.
How do I set up my e-mail and e-mail addresses?-
Log in to My Account
Click on your Domain Name
Click the Mailing Lists button (under Services)
Click Add New Mailing List.
Enter the name and password of the mailing list, and then the email address to use for administration of the list. Click OK.
To administer, click the
icon and enter the admin password you just created.
When you have finished setting up your mailing list, click the Enable button to activate your lists.
How do I set up mailing lists?-
SERVER 1: ns.machfront.com IP: 217.160.252.224
SERVER 2: ns2.machfront.com IP: 82.165.240.134
What are your nameservers for domain names?-
PERL:/usr/bin/perlSYSTEM:/home/httpd/vhosts/domain.com/httpdocs/SENDMAIL:/var/qmail/bin/sendmail
What are the paths to PERL, SYSTEM and SENDMAIL?-
Machfront is committed to your privacy of information, and will not resell your contact information to anyone without your express permission. The contact information that you give us is used only within our company's records. We do not distribute addresses. You will not receive SPAM mail from us, though Machfront may occasionally send out pertinent information about your hosting account.
What is Machfront's privacy policy?-
Sending or relay SPAM on MachFront servers is strictly prohibited, and any incidents of SPAM via MachFront servers will be investigated. If you send SPAM from our servers, that is a violation of the terms of service and are grounds for immediate account suspension or termination.
What is Machfront's SPAM policy?-
We use a program called SpamAssassin and it is configurable per account. We also recommend that you use the free SpamBayes program available here.
What can I do to protect myself from SPAM?-
All servers run Linux and are automatically patched to latest releases and security updates.
How do you keep your servers secure?-
Currently, for security reasons, we do not offer shell access to our servers.
What is your policy on shell accounts?- Our server is located in or near New York City and is connected to one of the fastest networks. See our Connectivity page for more details.
Where is MachFront's server located?-
MachFront billing will show up as a PayPal Subscription. You can choose between Monthly, Quarterly, or Yearly billing. Choosing Quarterly saves you 5% per year, and choosing Yearly saves you 10% off the monthly price.
Every month (or quarter or year, depending on how you are paying) PayPal will deduct the balance from your account, or attempt to deduct it from any bank accounts you have verified in paypal.
If there is no balance in either account, we will contact you and let you know of the billing problem. If payment can not be made to MachFront within a reasonable time, we will suspend your account until payment is received. We will accept Check, Money Order, or Bank Transfer if you buy 6 months or more at a time, please contact us.
How does MachFront billing work?